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FAQ

Frequently Asked Questions regarding E.O.F.T.

FAQ

Frequently Asked Questions regarding E.O.F.T.

Topic Overview:


Advanced booking & ticket booking


What kind of different payment options are available? Answer
Why does my credit card payment not work? Answer
Do you send tickets via postal service? Answer
Do you have discounted E.O.F.T-tickets available? Answer
Why did I not receive any booking confirmation? Answer
Can I return my E.O.F.T. tickets? Answer
Can I return my E.O.F.T. Open Air tickets? Answer
Can I give away my E.O.F.T tickets? Answer
Do you have reserved seats? Answer

 

Event sold out?


Pre-selling Partner Information
Box Office Information
Additional Events Information

  

E.O.F.T. Shop (DVDs, Blu-rays, Downloads etc.)


Why does my credit card payment not work? Answer
What kind of different payment options are available? Answer
Can I pay via bank transfer or direct debit? Answer
Why did I not receive any booking confirmation? Answer
How much do I need to pay for shipping? Answer
Why are shipping costs to foreign countries so high? Answer
How long does the delivery take? Answer
Do you deliver via express service? Answer
Can I use a deviated delivery address? Answer
Is it possible to use a DHL shop as delivery address? Answer
If I receive faulty or damaged items, what can I do? Answer
Where can I get information about terms and conditions? Answer
Why are 'Best-of-DVDs/Blu-rays/Downloads incomplete? Answer
Do movies have subtitles? Answer
Can I play E.O.F.T DVDs/Blu-rays overseas? Answer
Can I download E.O.F.T movies for buying or lending? Answer


 

Film program


How long does the whole program last?  Answer
Is there any break in between? Answer
Is the program suitable for children? Answer



 



Advanced booking & ticket booking

 

You can purchase E.O.F.T. tickets online on our website or through our local pre-selling partners. There is no reserved seating on all E.O.F.T. events. Here you can find your local pre-selling partner.


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What kind of different payment options are available?


Credit card, Paypal or direct credit transfer.

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Why does my credit card payment not work?


There are many reasons for a faulty credit card payment. Usually the MasterCard® SecureCode™/ Verified by Visa Code is missing. Usually banks are demanding those codes as a mandatory input because of safety reasons. Please contact your bank, in case you have any problems with those codes. If you still have problems, please write us a message via our contact form and put ‘credit card payment’ as reference.


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Do you send ticket via postal service?


For selected events in Germany we do have an option to deliver tickets directly to your address, whereby you need to pay an additional fee for shipping. The shipping period usually takes around 5 to 7 working days.

You cannot choose any options to ship express or overseas. There is no possibility to deliver tickets for Open Air Events.


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Do you have discounted E.O.F.T-tickets available?


We do have one ticket price for every country. Any discounts for children, students and community members of DAV etc. are not available.


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Why did I not receive any booking confirmation?


Please make sure that your confirmation mail is not in your SPAM folder. Another option could be that you did enrol with a faulty E-mail address. In case, please send us a message via our contact form and put ‘ticket order’ as reference.


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Can I return my E.O.F.T tickets?


There is no possibility to return your E.O.F.T. ticket. Please consider our terms and conditions: www.eoft.eu/shop/agb

You can easily give away your ticket or sell it on-site of the event. In case there is someone who would like to purchase a ticket, you can sell your ticket at advanced booking price.


Can I return my E.O.F.T Open Air tickets?


Even though there is bad weather on the day of the event, you are not able to return your E.O.F.T. Open Air tickets. Basically, each event takes place regardless weather conditions. You can find more information on the website of the different Open Air Cinemas. There is no nametag on the tickets, therefore you can easily give away or sell your ticket.


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Can I give away my E.O.F.T tickets?


Yes, you can give away your tickets since there is no related nametag. You just need to pass on your confirmation mail.


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Do you have reserved seats?


There is no reserved seating at our events. You can freely choose where to sit.

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Event sold out?!


In case an E.O.F.T event is marked as ‘sold out’ on our website, it does not mean that there are no tickets available anymore.


Pre-selling partner
Our pre-selling partner usually sells E.O.F.T tickets and often still has tickets available even if our online contingent is exhausted. You can find our local partner under event reviews.


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Box office
There is no set ticket contingent for our box office. In case press/guest cards are not used, we do offer those for purchasing just in time before the event.

1.5 h before the event starts, we collect names of those who are interested in purchasing a ticket. In case there are spare tickets available, we sell those tickets 5-10 minutes before the event starts. So better come early since there is a greater chance to get tickets.

In some cases there are people who would like to sell their tickets on-site. Meeting point is our box office. We are open to connect seller and interested buyer.


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Additional events
In case an E.O.F.T. event is completely sold out, you are able to subscribe for the E.O.F.T ticket newsletter. If demand in one city appears very high, we usually organize an additional event. Each member of our ticket newsletter gets a notification via E-mail that there is an additional event in this city or somewhere around.


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E.O.F.T. Shop


Why does my credit card payment not work?


There are many reasons for a faulty credit card payment. Usually the MasterCard® SecureCode™/ Verified by Visa Code is missing. Usually banks are demanding those codes as a mandatory input because of safety reasons. Please contact your bank, in case you have any problems with those codes. If you still have problems, please write us a message via our contact form and put ‘credit card payment’ as reference.


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What kind of different payment options are available?


Credit Card, PayPal or direct credit transfer.


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Can I pay via bank transfer or direct debit?


Unfortunately, you are not able to pay by bank transfer or direct debit. It is possible to pay by credit card, PayPal and direct credit transfer. If none of the payment options suit you, there are different possibilities how to purchase our items. Recent DVDs & Blue-rays are available at the events on-site. Globetrotter has an online shop that offers our items and you can pay by invoice. Some of our local pre-selling partners do offer E.O.F.T. DVDs and Blu-rays.


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Why did I not receive any booking confirmation?


Please make sure that your confirmation mail is not in your SPAM folder. Another option could be that you did enrol with a faulty E-mail address. In that case, please send us a message via our ‘contact form‘.


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How much do I need to pay for shipping?


There is a fee of 4,50 € for postage and packaging. Orders inside Europe and Switzerland have different fees as the following:

Austria 19,50 EUR
Switzerland 22,00 EUR
Belgium 19,50 EUR
Czech Republic  20,30 EUR
Denmark 12,50 EUR
France 20,30 EUR
Ireland 26,50 EUR
Italy 22,00 EUR
The Netherlands 19,55 EUR
Poland 23,90 EUR
Slovakia 35,90 EUR
Slovenia 21,10 EUR
Spanien 23,80 EUR
United Kingdom 20,30 EUR

Postage fees for non-european countries on request.


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Why are shipping costs to foreign countries so high?


In the past we had lots of problems with standardised shipping when it comes to lost packages. Therefore we do just offer registered and insured shipping via DHL (Deutsche Post).


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How long does the delivery take?


Your order usually takes 5 to 10 working days depending on availability. In periods like Christmas it could take longer.



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Do you deliver via express service?


No, there is no possibility to use express shipping.


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Can I use a deviated delivery address?


Yes, just put a tag on ‘different shipping address‘ as you write down your personal data.


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Is it possible to use a DHL shop as delivery address?


Yes, you can announce DHL stations. Just make sure you include:

- Post Number of receiver
- Number of the DHL station, place and postal code


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If I receive faulty or damaged items, what can I do?


In case any items are faulty or damaged, please directly contact our service team via our ‘contact form‘.


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Where can I get information about terms and conditions?


In here, you can find our terms and conditions.


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Why are ‘Best-of-DVDs/Blu-rays/Downloads incomplete?


‘Best of E.O.F.T’ is a selection of movies. Unfortunately, it is not always possible to integrate a movie in our ‘Best of’ that was favoured by the audience. In some cases producers would like to sell their DVDs, Blu-rays or downloads on their own.


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Do movies have subtitles?


All of our E.O.F.T-DVDs and Blu-rays do have German subtitles. Subtitles in different languages such as German, English, Dutch, French and Italian are available since ’Best-of-E.O.F.T. No. 8’.


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Can I play E.O.F.T DVDs/Blu-rays overseas?


DVDs
E.O.F.T. DVDs do not have a regional code. Therefore it is readable anywhere but not always playable. E.O.F.T. DVDs play 25 pictures per second and do have the PAL-video standard system. This system is not used in all foreign countries, so the DVD can not be interpreted by the DVD player.

Blu-Rays
Our Blu-rays are also activated for different regions (A,B & C). The problem with PAL-system is comparable to DVDs.


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Can I download E.O.F.T movies for buying or lending?


Since ‘Best-of-E.O.F.T No. 9‘ we do have our movies online available on Vimeo and iTunes.

Lending or Buying
You can lend or buy our E.O.F.T DVDs at Vimeo or iTunes. More information for conditions are available: Vimeo | iTunes.

Prices for items differ based on provider and resolution (HD or SD). Invoices are not done through our E.O.F.T Online Shop but directly of Vimeo and iTunes.

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Film program



How long does the whole program last?


The definite length of the new program not set yet. In the past, the whole film program usually lasted around 120 minutes. With a 15 minutes break, moderation and competition the whole events takes 2.5-3 hours.

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Is there any break in between?


Yes, there is a break of 15 minutes after half of the program is shown.


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Is the program suitable for children?


Basically, there is no age restriction for our program. There could be different scenes such as collapses, injuries etc. that could frighten children. Additionally, our program does not finish before 23 pm at night.


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We would like to thank our partners